Shipping - New Zealand

  • We aim to dispatch all orders the same or following day (as quickly as possible within this timeframe depending on garment location). (Monday to Friday only)
  • We cannot guarantee delivery times but these are normally 1-2 working days from dispatch.
  • We use an express overnight service via CourierPost
  • Once dispatched, you will receive a shipping notification with a tracking number for your order (please check your junk).
  • We use couriers which have a traceable service. They require a signature. If a signature is received from the address (it may be someone other than yourself) then it is evidence of delivery and fulfillment of your order. You can request no signature required at your own risk. Please put specific instructions in the comments at checkout i.e Please leave behind the pot plant on the porch
  • If you have a rural address, a signature is not required for delivery. Please allow an extra day for delivery.

NZ Shipping is FREE on all orders over $50. We charge a delivery fee of $5.00 if your order is below $50. The delivery fee covers packaging, shipping and insurance. 

HAS IT BEEN LONGER THAN 4 WORKING DAYS since you ordered and you still haven't received your garment?
Please refer to your Shipping Notification Email to track your order OR
PLEASE CONTACT US ON +64 3 686 9250 so we can trace it for you.

Shipping - Australia

  • We aim to dispatch all orders within 1-2 days. (Monday to Friday only)
  • We cannot guarantee delivery times but these are normally 2-5 working days from dispatch to Australia.
  • We use DHL Express, on a 2 day service (+1 for rural)
  • This service is traceable via https://www.dhl.co.nz/en/express/tracking.html
  • Once dispatched, you will receive a shipping notification with a tracking number for your order.
  • Sorry we no longer deliver to anywhere else other than New Zealand and Australia

Australian Shipping is FREE on all orders over $150. For orders below this we charge a delivery fee of $15.00 NZD.

Please note all Australian orders have a minimum spend of $50.00 NZD.

HAS IT BEEN LONGER THAN 6 WORKING DAYS since you ordered and you still haven't received your garment?
Please refer to your Shipping Notification Email to track your order OR
PLEASE CONTACT US ON +64 3 686 9250 so we can trace it for you.

CLICK & COLLECT

You now have the flexibility of ordering online from the comfort of your home and the convenience of being able to pick up your garment from your nearest store. No more missed couriers!

  • You order will be ready for collection by 4pm the same or following working day (Monday to Friday) depending on garment location. Please email info@preen.co.nz for a more accurate estimation if needed.
  • We will notify you via email when your order is ready for collection (please check your junk)
  • We have a 3 day pick up limit, please advise us if this is outside your timeframe.
  • You will need a copy of your order on pick up and identification

Taxes and duties

  • We charge in New Zealand dollars for all orders as per advertised amount, shown on the online store at the time of purchase.
  • For all international orders, import duty, customs fees and local sales taxes (levies) may be charged to you by the destination country's authorities, depending upon the laws and regulations of that country.
  • All International deliveries are made 'delivery duties unpaid' (ddu). As the recipient, you are liable for all levies charged by the destination country you are shipping to, payment of these levies may be necessary to release your order from customs on arrival.

Payment & Security

We ensure your online purchases are secure. The payment process is protected by SSL (Secure Socket Layer) and your payment details are encrypted.

  • We accept Visa, Mastercard and ZIP
  • We use Windcave for payments, no credit card details are stored on our data system.
  • See the Privacy Policy from Windcave here
  • All prices on the website are in $NZ and include GST
  • All Australian transactions are processed in $NZ
  • You can now pay via ZIP, 4 payments over 6 weeks - no interest or fees. Our minimum purchase to use ZIP is $75. Please see ZIP Terms and Conditions here