Shipping - New Zealand

  • We aim to dispatch all orders within 1-2 days (as quickly as possible within this timeframe depending on garment location). (Monday to Friday only)
  • We cannot guarantee delivery times but these are normally 1-3 working days from dispatch.
  • We use an express overnight service via CourierPost
  • Once dispatched, you will receive a shipping notification with a tracking number for your order.
  • We use couriers which have a traceable service. They require a signature. If a signature is received from the address (it may be someone other than yourself) then it is evidence of delivery and fulfilment of your order.
  • If you have a rural address, a signature is not required for delivery. Please allow an extra day for delivery.

We charge a delivery fee of $5.00. The delivery fee covers packaging, shipping and insurance. If your order is over $150 your shipping is FREE of charge.

HAS IT BEEN LONGER THAN 4 WORKING DAYS since you ordered and you still haven't received your garment?
Please refer to your Shipping Notification Email to track your order OR
PLEASE CONTACT US ON +64 3 686 9250 so we can trace it for you.

Shipping - Australia

  • We aim to dispatch all orders within 1-2 days. (Monday to Friday only)
  • We cannot guarantee delivery times but these are normally 2-4 working days from dispatch to Australia. 
  • We use DHL Express, on a 2 day service (+1 for rural)
  • This service is traceable via https://www.dhl.co.nz/en/express/tracking.html
  • We can not deliver to PO Boxes as it needs a signature to be delivered.
  • Once dispatched, you will receive a shipping notification with a tracking number for your order.
  • Sorry we no longer deliver to anywhere else other than New Zealand and Australia

We charge a delivery fee of $15.00 NZD to Australia. Delivery charge covers packaging, shipping and insurance.  The freight charge is not insured. If your order is over $150 your shipping is FREE of charge.

Please note all International orders have a minimum spend of $50.00 NZD.

HAS IT BEEN LONGER THAN 6 WORKING DAYS since you ordered and you still haven't received your garment?
Please refer to your Shipping Notification Email to track your order OR
PLEASE CONTACT US ON +64 3 686 9250 so we can trace it for you.

CLICK & COLLECT
You now have the flexibility of ordering online from the comfort of your home and the convenience of being able to pick up your garment from your nearest store. No more missed couriers! 
  • You order will be ready for collection by 4pm the same or following working day (Monday to Friday) depending on garment location. Please email info@preen.co.nz for a more accurate estimation if needed.
  • We will notify you via email when your order is ready for collection
  • We have a 3 day pick up limit, please advise us if this is outside your timeframe.
  • You will need a copy of your order on pick up and identification
Taxes and duties

  • We charge in New Zealand dollars for all orders as per advertised amount, shown on the online store at the time of purchase.
  • For all international orders, import duty, customs fees and local sales taxes (levies) may be charged to you by the destination country's authorities, depending upon the laws and regulations of that country.
  • All International deliveries are made 'delivery duties unpaid' ( ddu). As the recipient, you are liable for all levies charged by the destination country you are shipping to, payment of these levies may be necessary to release your order from customs on arrival.

Payment & Security
We ensure your online purchases are secure. The payment process is protected by SSL (Secure Socket Layer) and your payment details are encrypted.

  • We accept Visa and Mastercard
  • We use Payment Express for payments, no credit card details are stored  on our data system.
  • See the Privacy Policy from Payment Express here
  • All prices on the website are in $NZ and include GST
  • All Australian transactions are processed in $NZ
  • You can now pay via PartPay, 4 payments over 6 weeks - no interest or fees. Please see PartPays Terms and Conditions here


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