Return Policy - Online

We can still accept returns during the Level 3 and 4 lockdown.

NZ: The courier will come to your house for a contactless pickup.
Please request a prepaid return ticket to print and attach to your parcel and leave out for them to collect.
You can book a pick up here >
Or call them on 0800 268 743 to organise it when you are ready. 
Your first NZ return is free with us or $5 thereafter. 
If you do not have a printer please request a return label with your original order just in case.


We know online shopping can be tough! It doesn't always go as planned when ordering clothes online, so we have your back! We have just introduced a new returns service. Your first return with Preen is now free. So if you haven't shopped with us before, now is the time to try. Sorry, this only applies to NZ customers and must be used through our return postage system.


We are more than happy to exchange or refund any garments purchased online
For NZ returns follow these steps!

1. Email us (within 3 days) at and request a prepaid postage label with the details of your return (or hit reply from your order confirmation email) 
2. We will email you a prepaid postage label (if you request it) First NZ return is free, thereafter $5 off your return
3. You print the label out
4. Package your parcel up with your returns form included, attach the label
5. Drop the parcel at your nearest Post Shop OR Book a courier online to pick up from your house
6. We will email you once your return has been processed

The garments need to be received back with us, within 14 days of receipt (non sale) or within one week for sale goods. The earlier the better as the garments would love to find new homes. If you are lucky enough to be away on holiday or out of town when you order please remember the return period still applies.

If this is your first return with us - it will be at no charge! For all following returns, we will charge you $5 for anywhere in NZ and this will be deducted off your credit card refund. This is a great price and so easy for you! Plus it's tracked! Please note you will need your own printer if you are to use this return method. Your first return and $5 return thereafter only applies if you use our shipping method.If you wish to send yourself via a trackable method you are more than welcome to do so.

For Australia & International returns follow these steps!

1. Email us at or call us +64 3 6869250 to let us know the details of your return
2. Package your return up with the returns form included
3. Send via trackable method to

Preen returns
204 Stafford St
Timaru 7910
New Zealand

The following conditions do apply.
You need to contact us let us know within 3 days of receiving the garment.
The garments need to be received back with us, within 14 days of receipt or within one week for sale goods. 
We cannot accept responsibility for goods lost in return so please use a trackable method of return if you choose to use your own.
All items must be in original condition, unwashed, unworn, with original tags attached. Please include the returns form that was included with your shipment.

Once the return has been received and approved to the above conditions we will as per your instructions refund the price you paid for the garments but excluding shipping costs or exchange. We refund to the original credit card that purchased the goods. Please note we will email you once we have refunded you and it may take a couple of days for it to show on your credit card.
We will not charge you further shipping costs on exchanges. 

Please note: No returns available on sunglasses, jewellery and specific giftware noted on the individual item. Please read the description.

If your return does not meet the above conditions we will not accept it and it will be posted back to you.

Email or call us 03 6869250 as soon as possible so we can put that size aside for you so no one else can buy it. If you wish to use the prepaid postage and you don't have any returns we can deduct this from, you will need to call us to put the $5 credit card payment through. Please email a request for a prepaid postage label.

Purchased goods on SALE online? 
We are still more than happy to refund or exchange any sale items as we know shopping online can be tough, but the time frames are a little stricter. Please notify us within 2 days of receipt your intention of exchange or return. Please courier back to us within 5 days of receipt.

Please note this returns policy is only relevant to items purchased online, not in store. In store you have the fantastic opportunity to try before you buy. Hence why we have a no returns or exchanges policy on items purchased in store.

Your rights under this returns policy is additional to the Consumer Guarantee Act 1993

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