HOW
DO I CREATE AN ACCOUNT?
It isn’t necessary for you to create
an account as you may fulfill your order through GUEST
LOGIN. But you can easily create an account
by clicking the REGISTER link on the top right of the website and then filling
in your details. Some of the benefits through
creating a customer account include:
•
Review and
tracking the status of
your orders
•
Manage your account details
and newsletter preferences
•
Signing up to the newsletter can
help you be the first to know about new arrivals, promotions, events and sales.
•
Receive the loyalty bonus (for every
$400 spent you receive a $20 credit to your account)
OOPS
I FORGOT MY PASSWORD, WHAT DO I DO NOW?
If you don’t know or have forgotten your password, head
to the Login / Register link at the top right hand corner of the website and
click 'Forgot Password?' Enter your email address and we will send you another.
HOW
DO I SEARCH FOR A PRODUCT?
On the preen home page click the top tab ONLINE SHOP or one of the
main images, this will take you into our fashion collection. Browse
through the different categories on the left hand side. (New, Accessories,
Dresses, Jackets & Coats etc) Or search through the specific designer also on the
left hand side (Vigorella, Betty Basics, Loobies Story and Threadz). Alternatively, if you know exactly what you are
looking for, enter it into the SEARCH field under the navigation menu on the right hand
side.
HOW
DO I ADD A PRODUCT TO MY SHOPPING BAG?
Click on the product you like, select
a colour, your size and add the quantity (number of items) you
would like. Click Add to Bag. The item will then be added to your shopping cart that
will pop up on the top right of the page. You can go to your shopping cart from
this pop up to the check out or continue shopping.
HOW
DO I SUBMIT AN ORDER AND
CHECKOUT?
•
After you have added
your favourite items to your shopping bag, proceed by clicking on the
shopping cart(top right of the page).
•
Review your items - ensure that you
have selected the correct size, colour and quantites
•
Enter in a promotion code if you
have one
•
Click the checkout
button
•
On the Shopping Cart Login Page,
fill in either your existing details, sign up as a guest or a full member to
continue
•
On the checkout screen, add your
payment details. You can also edit the shipping address for the order if you
need it sent to a different address.
•
Continue to the Order Summary page
where you can review the details of your order before clicking
Submit.
Now sit back and wait just a
few days to receive your order!
HOW
CAN I PAY FOR MY ORDER?
We accept VISA / Mastercard credit card payments over the net.
CAN
I PAY VIA BANK TRANSFER?
Yes, please email info@preen.co.nz or call Preen with details on all the items
you are wanting to purchase and we will provide you with our bank
account number to transfer your payment to.
CAN
I ORDER OVER THE TELEPHONE?
Yes! Simply call our friendly staff on +64 3 686 9250.
HOW
DO I ENTER A COUPON CODE?
All valid coupon codes need to be keyed into the
"Coupon Code” field within the shopping cart page.
WHAT
HAPPENS AFTER I PLACE MY ORDER?
We will keep you up to date on the progress of
your order, as we know you are looking forward to wearing your new
pieces. You will be sent a confirmation email that includes details of your order.
HOW
LONG DOES IT TAKE TO DISPATCH MY ORDER?
•
We aim to dispatch all orders within
48 hours. (Monday to Friday only)
•
We cannot guarantee delivery times
but these are normally 1-3 days from dispatch (New Zealand) 2-6 days from dispatch (Australia)
•
We use couriers, which have a
traceable service. They require a signature. If a signature is received from the
address (it may be someone other than yourself) then it is evidence of delivery
and fulfillment of your order. If you have a rural address, signature is not required.
•
We do not deliver to PO
Boxes.
•
We deliver to Australia and New Zealand.
Refer to our shipping terms HERE
WHAT
ABOUT STOCK AVAILABILITY?
New styles are placed onto the site regularly! Our aim
is to bring you all the latest styles available to purchase through our online
store. You have to be fast, because if the item you are looking for is out of
stock we cannot guarantee that we will get more delivered. We give you the
option of ordering stock through phone or email, if your size
or colour is sold out. Simply call our staff or email
us and ask.
WHAT
DO I DO IF MY ORDER DOES NOT ARRIVE?
Please be sure to email or call us on +64 3 686 9250 if you do not
receive your order within 2-3 working days.
DOES
SOMEONE NEED TO BE HOME TO SIGN FOR THE PARCEL?
We use couriers, which have a traceable service. They require a
signature. If you have a rural address signature is not required.
CAN
I CANCEL OR CHANGE MY ORDER?
Yes you can cancel or change your order as long as your
order has not been dispatched. We advise you call us immediately to make any
changes to avoid disappointment.
HOW
DO I RETURN AN ITEM?
We understand the difficulties of not trying on the
garments prior to buying so we offer a full refund or exchange if we receive it
back within 14 days of receipt.
A refund will be provided as long as the item is in its
original condition and you include the receipt when posting it
back.
Please post it back to:
Preen Returns
204 Stafford St
Timaru 7910
Please refer to our returns policy HERE
WHAT
IF AN ITEM I BOUGHT DOES NOT FIT?
If an item you have purchased does not fit please
email us info@preen.co.nz or call us on 03 686 9250 within 5 days to check the size you are wanting to exchange it for
is still available in stock and we can put one aside for you. We also make an
exception to exchange sizes in sale items with online purchases only. Please
refer to our size guide but please be aware certain styles will vary in size due
to the nature of fabric and style.