FAQ | Preen Clothing NZ

FREE NZ SHIPPING ON ALL ORDERS OVER $150
INTERNATIONAL ORDERS ARE GST FREE! LESS 15%
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HOW DO I CREATE AN ACCOUNT?

It isn’t necessary for you to create an account as you may fulfill your order through GUEST LOGIN. But you can easily create an account by clicking the REGISTER link on the top right of the website and then filling in your details.  Some of the benefits through creating a customer account include:

Review and tracking the status of your orders
Manage your account details and newsletter preferences
Signing up to the newsletter can help you be the first to know about new arrivals, promotions, events and sales.
Receive the loyalty bonus (for every $400 spent you receive a $20 credit to your account)

 

OOPS I FORGOT MY PASSWORD, WHAT DO I DO NOW?

If you don’t know or have forgotten your password, head to the Login / Register link at the top right hand corner of the website and click 'Forgot Password?' Enter your email address and we will send you another.


HOW DO I SEARCH FOR A PRODUCT?

On the preen home page click the top tab ONLINE SHOP or one of the main images, this will take you into our fashion collection. Browse through the different categories on the left hand side. (New, Accessories, Dresses, Jackets & Coats etc) Or search through the specific designer also on the left hand side (Vigorella, Betty Basics, Loobies Story and Threadz). Alternatively, if you know exactly what you are looking for, enter it into the SEARCH field under the navigation menu on the right hand side.


HOW DO I ADD A PRODUCT TO MY SHOPPING BAG?

Click on the product you like, select a colour, your size and add the quantity (number of items) you would like. Click Add to Bag.  The item will then be added to your shopping cart that will pop up on the top right of the page.  You can go to your shopping cart from this pop up to the check out or continue shopping.


HOW DO I SUBMIT AN ORDER AND CHECKOUT?

After you have added your favourite items to your shopping bag, proceed by clicking on the shopping cart(top right of the page).
 Review your items - ensure that you have selected the correct size, colour and quantites
 Enter in a promotion code if you have one
 Click the checkout button
 On the Shopping Cart Login Page, fill in either your existing details, sign up as a guest or a full member to continue
 On the checkout screen, add your payment details. You can also edit the shipping address for the order if you need it sent to a different address.
 Continue to the Order Summary page where you can review the details of your order before clicking Submit.

      Now sit back and wait just a few days to receive your order!

 

HOW CAN I PAY FOR MY ORDER?

We accept VISA Mastercard credit card payments over the net.


CAN I PAY VIA BANK TRANSFER?

Yes, please email info@preen.co.nz or call Preen with details on all the items you are wanting to purchase and we will provide you with our bank account number to transfer your payment to.


CAN I ORDER OVER THE TELEPHONE?

Yes! Simply call our friendly staff on +64 3 686 9250.


HOW DO I ENTER A COUPON CODE?

All valid coupon codes need to be keyed into the "Coupon Code” field within the shopping cart page.

 

WHAT HAPPENS AFTER I PLACE MY ORDER?

We will keep you up to date on the progress of your order, as we know you are looking forward to wearing your new pieces. You will be sent a confirmation email that includes details of your order.


HOW LONG DOES IT TAKE TO DISPATCH MY ORDER?

We aim to dispatch all orders within 48 hours. (Monday to Friday only)
 We cannot guarantee delivery times but these are normally 1-3 days from dispatch (New Zealand) 2-6 days from dispatch (Australia)
 We use couriers, which have a traceable service. They require a signature. If a signature is received from the address (it may be someone other than yourself) then it is evidence of delivery and fulfillment of your order. If you have a rural address, signature is not required.
 We do not deliver to PO Boxes.
 We deliver to Australia and New Zealand.

Refer to our shipping terms HERE


WHAT ABOUT STOCK AVAILABILITY?

New styles are placed onto the site regularly! Our aim is to bring you all the latest styles available to purchase through our online store. You have to be fast, because if the item you are looking for is out of stock we cannot guarantee that we will get more delivered. We give you the option of ordering stock through phone or email, if your size or colour is sold out. Simply call our staff or email us and ask.


WHAT DO I DO IF MY ORDER DOES NOT ARRIVE?

Please be sure to email or call us on +64 3 686 9250 if you do not receive your order within 2-3 working days.


DOES SOMEONE NEED TO BE HOME TO SIGN FOR THE PARCEL?

We use couriers, which have a traceable service. They require a signature. If you have a rural address signature is not required.

CAN I CANCEL OR CHANGE MY ORDER?

Yes you can cancel or change your order as long as your order has not been dispatched. We advise you call us immediately to make any changes to avoid disappointment.


HOW DO I RETURN AN ITEM?

We understand the difficulties of not trying on the garments prior to buying so we offer a full refund or exchange if we receive it back within 14 days of receipt.

A refund will be provided as long as the item is in its original condition and you include the receipt when posting it back.

Please post it back to:

Preen Returns

204 Stafford St

Timaru 7910

Please refer to our returns policy HERE


WHAT IF AN ITEM I BOUGHT DOES NOT FIT?

If an item you have purchased does not fit please email us info@preen.co.nz or call us on 03 686 9250 within 5 days to check the size you are wanting to exchange it for is still available in stock and we can put one aside for you. We also make an exception to exchange sizes in sale items with online purchases only. Please refer to our size guide but please be aware certain styles will vary in size due to the nature of fabric and style.  

 

 

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